kmore takes the quality of every shipment seriously — and we take how we handle problems after delivery just as seriously. Here is our quality assurance, inspection process and after-sales policy.
Quality Assurance
- Every batch is inspected before it leaves the factory for surface hardness, light transmittance, privacy angle and lamination yield.
- Full inspection before packing, with model and quantity checked carton by carton.
- Reference samples are kept so that later batches can be compared.
Inspection and Reference Samples
- Pre-shipment inspection is supported, with inspection photos or video provided.
- Third-party inspection agencies are welcome to inspect at our factory.
Handling Quality Issues
- Please check and sample the goods on arrival. If something is wrong, tell us within 7 days of receipt, keep the original packaging and send us photos.
- Where we confirm a production quality issue, we will replace the goods or compensate as agreed between us.
- For damage in transit, keep the signed receipt and photos of the consignment — we will support the claim with the carrier.
Technical Support
- Application steps and troubleshooting material are available — see the Installation Guide.
- Bulk customers can request application training material through the inquiry form.
Common Questions
What should I do if I find a quality problem on arrival?
Tell us within 7 days of receipt with the order details, model, quantity and photos of the problem, and keep the original packaging. Where we confirm a production quality issue, we will replace the goods or compensate as agreed.
How do you handle damage in transit?
Keep the signed delivery receipt and photos of the consignment and contact us straight away — we will support the claim with the carrier and replace the affected goods.
Do you support pre-shipment inspection?
Yes. We can provide inspection photos or video, and third-party inspection agencies are welcome to inspect at our factory.
Do you keep reference samples?
Yes. Once an order is confirmed we can keep samples from that batch, which makes quality comparison between later batches straightforward.
Get a quote and samples
Send us your model, material requirements and estimated quantity — our sales engineers reply within 24 hours.
Online inquiry: Contact Us / Online Inquiry · Email: [email protected] · TEL / WeChat / WhatsApp: +86 195 1536 7868 (Jone) / +86 137 1482 7597 (Libin)
